Refund
Refund your contribution in cases of failed, cancelled or live presales
Refunds for your contribution are available in the event of:
- A cancelled presale
- A failed presale
- A live presale that is not in the last 15 minutes. Please note: this incurs a 10% charge on your investment to dissuade artificial inflation of amount raised.
In the event of a cancelled presale or if the presale does not reach the soft cap by the allotted time then you are eligible to claim back your investment without fees. Below is a how-to:
Step 1: Go to the presale where you have previously contributed. If you haven't been on it for a while, you can find this via the Dashboard or the My Contributions view.
View Presale
Step 2: Check to see if the project is cancelled or failed by the tags:
Failed presale
Cancelled presale
Step 3: Click on the Refund contribution button where you should receive a prompt from MetaMask or you other provider. After confirming, the amount you contributed will be transferred to your wallet.
The user invested 0.1 BNB and is able to refund the whole amount
On smaller screens and mobile, you may have to switch to the "Actions" tab to see the view above:
Small Desktop screens
Mobile screen
You have successfully refunded your contribution!
When refunding from a live presale it is known as an emergency withdraw. There are a couple of things worth noting about emergency withdrawing:
- You can not use these feature in the last 15 minutes of a presale to prevent artificial inflating of the amount raised
- You are charged 10% of your investment, again to prevent malicious users inflating the amount of their presale
Below is a how-to:
Step 1: Go to the presale where you have previously contributed. If you haven't been on it for a while, you can find this via the Dashboard or the My Contributions view.
View Presale
Step 2: Check to see if the project is live by the tags:
Live presale
Step 3: Click on the Emergency withdraw button where you should receive a prompt from MetaMask or you other provider. After confirming, the amount you contributed will be transferred to your wallet.
As should be expected, the emergency withdraw button will only be active on a live presale that you have contributed in. It should go without saying that you can't withdraw from a presale you haven't contributed to!
On smaller screens and mobile, you may have to switch to the "Actions" tab to see the view above:
Small Desktop screens
Mobile screen
You have successfully refunded your contribution!
Last modified 6mo ago