Refund

Refunds for your contribution are available in the event of:

• A cancelled presale

• A failed presale

• A live presale that is not in the last 15 minutes. Please note: this incurs a 10% charge on your investment to dissuade artificial inflation of amount raised.

Cancelled or failed presale

In the event of a cancelled presale or if the presale does not reach the soft cap by the allotted time then you are eligible to claim back your investment without fees. Below is a how-to:

Step 1: Go to the presale where you have previously contributed. If you haven't been on it for a while, you can find this via the Dashboard or the My Contributions view.

Step 2: Check to see if the project is cancelled or failed by the tags:

Step 3: Click on the Refund contribution button where you should receive a prompt from MetaMask or you other provider. After confirming, the amount you contributed will be transferred to your wallet.

Live presale

When refunding from a live presale it is known as an emergency withdraw. There are a couple of things worth noting about emergency withdrawing:

• You can not use these feature in the last 15 minutes of a presale to prevent artificial inflating of the amount raised

• You are charged 10% of your investment, again to prevent malicious users inflating the amount of their presale

Below is a how-to:

Step 1: Go to the presale where you have previously contributed. If you haven't been on it for a while, you can find this via the Dashboard or the My Contributions view.

Step 2: Check to see if the project is live by the tags:

Step 3: Click on the Emergency withdraw button where you should receive a prompt from MetaMask or you other provider. After confirming, the amount you contributed will be transferred to your wallet.